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Salisbury University Bookstore Inclusive Access FAQ’S


What is Inclusive Access?

Inclusive Access is a collaboration between your professor, the SU Bookstore, and the publisher of your materials. This was created to provide you with the least expensive way to purchase your materials, combined with the convenience of charging the materials to your SU Gullnet account. The course materials your professor has chosen are delivered directly to you in a digital format through MyClasses. There is no need to purchase a textbook. However, if you wish to supplement your digital material with a print version, there are in many cases a discounted loose-leaf available for purchase through the SU Bookstore.

How do I pay for my materials?

You have been charged for the course materials for this course on your tuition bill. If you added the course late you will be charged by the Bursar’s office which will reflect on your SU Gullnet account. Please note that faculty can at any time decide to participate in the program. Please be sure to check your account to make sure you don’t have any additional charges.

How do I access my materials?

1. Log into your MyClasses account.

2. Find your course.

3. Click on required materials and follow prompts to register/access materials.

What if I don’t want to purchase my materials this way?

You may Opt-Out of Inclusive Access by opting out via the opt-out button within your course in MyClasses. You must opt-out by the 8th day of class for Fall & Spring semesters or the 3rd day of class for Winter & Summer semesters. Once the opt-out date passes, your SU Gullnet account will be credited the amount originally charged.

Once the opt out date passes, you will not be able to opt-out of the materials. Please keep in mid that this is the least expensive way to purchase your materials. It is up to your discretion to purchase your course materials elsewhere or through special order at the SU Bookstore should you opt-out.

I opted out by mistake and realized that I still need my access. Can I opt back in? 

Yes, but you must do so prior to the end of the opt-out period. Simply go back into your course in MyClasses and opt-in to the material.

I forgot to opt out and missed the deadline.

If you do not opt-out by the deadline, your Inclusive Access transaction is final.

I dropped the course. Do I still need to opt out?

Students who drop the course before the end of add/drop will be automatically be credited through their SU Gullnet account.

Who should I contact if I am having trouble with access to the online content?

1.   Make sure that you are following the instructions in your course syllabus.

2.   Contact RedShelf at solve.redshelf.com and select Student/Customer Support.

3.   Contact the SU IT Help desk.

4.   Contact the SU Bookstore or your professor.

What if I want a physical book?

You may purchase a discounted print upgrade through the SU Bookstore. This purchase would be in addition to the cost of e-materials. You cannot opt out of Inclusive Access and buy a discounted print upgrade instead. All sales of print upgrades are final.